Course Code



7 Hours


  • Experience working in a team


  • Team leaders and members
  • Managers


Working in a team comes with challenges in communication, teamwork and efficiency. Although the techniques for overcoming these challenges are not complicated, implementing them in real life takes commitment and practice.

This instructor-led, live training (online or onsite) is aimed at team leaders and team members who wish to improve the way in which they communicate, collaborate and relate to each other. By following a series of practices, teams can enhance these skills, leading to more productive work and a happier work life.

By the end of this training, participants will be able to:

  • Identify and address common problems in how they communicate and respond to others at work.
  • Improve the efficiency with which work is carried out as a team.
  • Understand the individual as well as the collective needs of a team so as to better manage and direct their efforts.
  • Understand the meaning and importance of emotional intelligence as an indicator and guide to improve human relations at work.

Format of the Course

  • Interactive lecture and discussion.
  • Lots of exercises and practice.
  • Hands-on implementation in a live-lab environment.

Course Customization Options

  • To request a customized training for this course, please contact us to arrange.

     Course Outline


  • How communication can make or break a company
  • The evolution of organizational teams
  • What is emotional intelligence?


  • Identifying areas for improvement in communication
  • Approaches to improving communication
  • Staying objective (not taking things personally)
  • Saying what you really mean to say
  • The role of emotions
  • The importance of empathy


  • Efficient teams vs inefficient teams
  • Identifying the common objective
  • Identifying individual needs
  • Setting goals and tracking results
  • Achieving synergy

Managing a Team

  • The importance of the leader
  • Taking responsibility (owning the problem)
  • Leading by example
  • Making meetings short, sweet and engaging
  • Measuring progress
  • Cultivating future leaders

Emotional Intelligence

  • What is emotional intelligence?
  • Measuring emotional intelligence
  • Understanding and leveraging emotions to relate better
  • Identifying personality types within your team
  • Cultivating emotional intelligence -- tools and techniques

Summary and Conclusion


     Feedback (4)

I generally was benefit from the interaction and flexibility.

Olivier Pugliesi-Conti

Reflecting own my self to learn others

Roy Dekker - Axway GmbH

Customised to my needs

Customised to my needs

The course could be tailored to suit your needs and objectives. It can also be delivered on your premises if preferred.



Online Price per participant 6000 AED


Classroom Price per participant 6000 AED





  Workday courses take place between 9:30 and 16:30


  Show venue details

Number of Participants

Related Courses

Total Courses 5


Effective communication skills

  21 hours

Effective interpersonal communication with elements of assertiveness

  14 hours

Conflict Management

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Coaching Skills

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  14 hours


Business Communication Skills

  35 hours

Business English for Non-Native Speakers

  14 hours

Communicating and Influencing For Team Members

  14 hours

Influencing and Avoiding Conflict

  21 hours


Communicating and Influencing - For Managers and Team Leaders

  14 hours


Hosting Online Meetings

  7 hours

Personal Efficiency and Managing Meetings

  7 hours


Influence in Action

  14 hours

People and Team Management

  21 hours

Team Collaboration

  7 hours

Discounted Public Courses

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