This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITIL® 4 Foundation certification and who want to prepare for ITIL® 4 Foundation exam.
ITIL 4 Foundation enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.
ITIL 4 Foundation equips candidates with:
Who is ITIL 4 Foundation for:
ITIL 4 Foundation is suitable for individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization. The certification also applies to IT professionals who work within an organization that has adopted ITIL and so need to be aware of and contribute to the overall service improvement programme.
ITIL 4 continues to support the ITSM community while expanding to a wider range of professionals working in the digital world, guiding how IT interfaces with, and leads the wider business strategy.
Exam is obligatory:
Single-choice test consisting of 40 questions
The duration of the exam: 75 minutes (an additional 15 minutes for non-native language candidates for ITIL)
To pass the exam, it is necessary to obtain a minimum of 26 points out of 40.
I really enjoyed the real examples and exercises.
I enjoyed the interaction of the group to solve the issues.
I really liked the real life examples.
I liked it all. Very informative and pace was perfect.
Hakan was very enthusiastic and knowledgeable
I found certain areas more interesting than others, Risk management, Stakeholder communication.
The duration & amount of info shared was perfect, we did not over run at any point and the trainer gave us confidence with regards to his experience
Students were provided the opportunity to freely discuss the topics and ask questions to the trainer
I learnt some very useful information which will help in my day job as project manager.
Exercises were good.
Workshop - Event Storming
Able to answer all the questions with scenarios
There were descriptive diagrams which helped us understand the overall architecture, as well as how different components interact with each other.
fun and friendly atmosphere
The trainer's friendly attitude and the usuful templates she p.ovided, that the participants can use in for managing the projects.
Total Courses 7