The target audience for the CAPO course is:
This course provides guidance into the process Owner responsibilities so they can describe what they are doing as a process and provides the education needed to oversee the design, re-engineering and improvement of IT Service Management (ITSM) processes; particularly in the context of Agile Service Management. Participants learn how to apply Scrum practices to Process Owner responsibilities and use Agile and Lean principles and practices to put in place ‘just enough’ process and how to continually align process performance with overall business goals.
A process owner is an individual accountable for the performance of a process and for ensuring the process delivers value to its stakeholders. Process owners manage the requirements of process stakeholders, translate those requirements into process performance objectives, and oversee the entire process design and improvement lifecycle.
This certification positions learners to successfully complete the Certified Agile Process Owner exam.
The learning objectives for CAPO include an understanding of:
Successfully passing (65%) the 60-minute exam, consisting of 40 multiple-choice questions, leads to the candidate’s designation as a Certified Agile Process Owner. The certification is governed and maintained by the DevOps Institute.
Process Design Basics
Process Owner Knowledge, Skills, and Attributes
Selecting a Process Owner
The Characteristics of an Agile Process
Agile Service Management Basics
Agile Process Design
Agile Process Improvement
Process Improvement Tools and Technologies
Challenges and Critical Success Factors
Additional Sources of Information
The trainer was very open and adaptable to our specific needs, good discussions and moderated very well.
Very informative and gave a nice overall summary of the course outline.
I enjoyed all of Day 1.
The simulation part. This simulation exercise could help us learn the theory in a more concrete way.
I enjoyed the best practice knowledge sharing, exercise to practice with project.
Large part only about practicing Scrum & lots of practical insights and experience sharing. Thank you, Bernard!.
I really enjoyed the content and exercises.
I really liked the balls exercise.
The trainer adapted every stage of the session in order to match as well the ideal case from the subject to our organization needs and possibilities.
I was benefit from the how to mediate between parties or persons have different opinions.
I liked the fun activities to emphasis the agile / scrum approach.
All of it. Having had no previous exposure to Jenkins, I was a little concerned about my ability to keep up. IPad provided appropriate coaching/support, when I asked for help, so that I was able to follow the presentation at a level I was happy with.
I mostly was benefit from the real-world developer experience.
I liked Francisco's style - he was knowledgeable and approachable.
I generally was benefit from the topic itself.
Fast-paced with direct-to-the-point skills that expected to acquire.
I enjoyed the 1:1 interaction and felt the training was tailored to my needs. It allowed fewer distractions from others and rabbit holes from questions or not understanding what is being taught.
That after 3 days of training I have the entire overview on Agile how to use them in my case, how to calculate efficiency, approach negative employees and many more.
Scheduling and integration with SCM.
I think the exercieses was ok.
I really enjoyed practise exercises and simulation.
I mostly was benefit from the delivery and pace of course.
I liked the exercises to use and practice the performance tools.
I enjoyed the exercises on how the principle and methodology is applied.
I genuinely enjoyed the profesionalism.
Friendly and helpful trainer. Not just a presentation and watching slides, was very interactive.
I mostly was benefit from the engagement and good discussions.
He lecture presentation was very good, and easy for follow.
I enjoyed the comparisons between Agile and Waterfall methodologies. I liked completing the exercises. I liked the trainer methods of his accommodations and conducts with everyone on their problems.
I generally enjoyed the using Jira.
The content was useful but not applicable for my role. Even though I had filled in are course evaluation form, feedback should have been provided to GP to advise myself or my manager of this.
I liked learning about project management aspects, such as agile and test frameworks. I also liked the productivity lessons, such as using the BPMN tool. The trainer was really friendly, calm, and eager to help.
Total Courses 10
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