The target audience for the CASM course is:
This course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes. Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.
IT Service Management (ITSM) focuses on ensuring IT services deliver value by understanding and optimizing their end-to-end value streams. This course cross-pollinates Agile and ITSM practices to support end-to-end Agile Service Management by scaling to “just enough” process leading to improved flow of work and time to value.
Agile Service Management helps IT to meet customer requirements faster, improve the collaboration between Dev and Ops, overcome constraints in process workflows by taking an iterative approach to process engineering that will improve the velocity of process improvement teams to get more done.
This course positions learners to successfully complete the CASM exam.
The learning objectives for Certified Agile Service Manager (CASM) include an understanding of:
Successfully passing (65%) the 60-minute exam, consisting of 40 multiple-choice questions, leads to the candidate’s designation as a Certified Agile Service Manager. The certification is governed and maintained by the DevOps Institute.
Module 1: Why Agile Service Management?
Module 2: Agile Service Management
Module 3: Leveraging Related Guidance
Module 4: Agile Service Management Roles
Module 5: Agile Process Engineering
Module 6: Agile Service Management Artifacts
Module 7: Agile Service Management Events
Module 8: Agile Process Improvement
ITIL® - "ITIL®” is a (registered) Trade Mark of AXELOS Limited. All rights reserved
The trainer was very open and adaptable to our specific needs, good discussions and moderated very well.
Very informative and gave a nice overall summary of the course outline.
I enjoyed all of Day 1.
The simulation part. This simulation exercise could help us learn the theory in a more concrete way.
I enjoyed the best practice knowledge sharing, exercise to practice with project.
Large part only about practicing Scrum & lots of practical insights and experience sharing. Thank you, Bernard!.
I really enjoyed the content and exercises.
I really liked the balls exercise.
The trainer adapted every stage of the session in order to match as well the ideal case from the subject to our organization needs and possibilities.
I was benefit from the how to mediate between parties or persons have different opinions.
I liked the fun activities to emphasis the agile / scrum approach.
All of it. Having had no previous exposure to Jenkins, I was a little concerned about my ability to keep up. IPad provided appropriate coaching/support, when I asked for help, so that I was able to follow the presentation at a level I was happy with.
I mostly was benefit from the real-world developer experience.
I liked Francisco's style - he was knowledgeable and approachable.
I generally was benefit from the topic itself.
Fast-paced with direct-to-the-point skills that expected to acquire.
I enjoyed the 1:1 interaction and felt the training was tailored to my needs. It allowed fewer distractions from others and rabbit holes from questions or not understanding what is being taught.
That after 3 days of training I have the entire overview on Agile how to use them in my case, how to calculate efficiency, approach negative employees and many more.
Scheduling and integration with SCM.
I think the exercieses was ok.
I really enjoyed practise exercises and simulation.
I mostly was benefit from the delivery and pace of course.
I liked the exercises to use and practice the performance tools.
I enjoyed the exercises on how the principle and methodology is applied.
I genuinely enjoyed the profesionalism.
Friendly and helpful trainer. Not just a presentation and watching slides, was very interactive.
I mostly was benefit from the engagement and good discussions.
He lecture presentation was very good, and easy for follow.
I enjoyed the comparisons between Agile and Waterfall methodologies. I liked completing the exercises. I liked the trainer methods of his accommodations and conducts with everyone on their problems.
I generally enjoyed the using Jira.
The content was useful but not applicable for my role. Even though I had filled in are course evaluation form, feedback should have been provided to GP to advise myself or my manager of this.
I liked learning about project management aspects, such as agile and test frameworks. I also liked the productivity lessons, such as using the BPMN tool. The trainer was really friendly, calm, and eager to help.
Total Courses 10
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