Course Code

pplteamman
 

     Duration

21 Hours
 
 

     Requirements

 

     Overview

Audience

Staff who need to be fully aware of the issues surrounding People and Team Management for:

  • Themselves
  • Their colleagues (peers)
  • Their bosses
  • Their team members
  • Their internal and external customers and stakeholders

Format of the course

The course will be a highly-interactive combination of:

  • Facilitated Discussions
  • Slide Presentations
  • Exercises and
  • Case Studies

By the end of the course, delegates will be able to:

  • Appreciate the need to manage their own behaviour before they can influence others’ behaviour
  • Understand the strengths and weaknesses of the various communications media available
  • Appreciate how to manage, motivate and develop their team members
  • Manage their internal and external customers and stakeholders
  • Explain how to deal with the difficult situations they may encounter in the office
 

     Course Outline

Understanding Ourselves and Others

  • What makes us behave the way we do?
  • How can we understand which parts of this behaviour is acceptable – is required by our role in the business – and which parts are not acceptable?
  • Feedback: how do others see and relate to us?

Communication

  • How do we communicate with others?
  • What are the advantages / disadvantages of the various communications media?
  • What do we mean by Effective Communication and how do we achieve it?
  • Our respective thinking and learning styles and how they can be applied to our day-to-day work

Management v Leadership

  • What is Management? What is Leadership?
  • What is the difference between Management and Leadership?
  • Analysing Leadership Behaviour
  • Analysing the difference Management Styles – and understand when to use them
  • The importance of Communication – including:
    • Verbal Communication
    • Vocal Communication
    • Visual Communication

Emotional Intelligence

  • Emotions and their consequences
  • The importance of understanding our “EQ” (as opposed to the more-standard IQ)
  • The five stages of Goleman’s Emotional Intelligence model:
    • Self-Awareness
    • Self-Management
    • Motivation
    • Empathy
    • Social Skills

Transactional Analysis

  • Why do we act / react in a certain way to colleagues and customers?
  • How can we build rapport with colleagues and customers?
  • What are the benefits of “True Rapport” in our inter-personal relationships?

Building a Successful Team

  • What is a Team?
  • The stages of Team Development

Goal and Objective Setting

  • Goal Setting – for the company
  • Objective Setting – for the staff
  • Drafting and Aligning Objectives
  • Performance Management

Stakeholder Management

  • People and the Service-Profit Chain
  • Satisfying Stakeholders
  • Stakeholder Analysis: internal and external stakeholders

Delegation

  • What is Delegation?
  • The Stages of Delegation

Coaching

  • What is Coaching?
  • Using the G R O W model for effective coaching

Handling Conflict

  • What causes conflict?
  • The Phases of Conflict Handling
    • Understanding the Conflict
    • Understanding your / the other person’s position in the conflict
    • Resolving the Conflict
  • Kilmann’s Five Conflict-Handling Modes – and how to apply them:
    • Competing
    • Collaborating
    • Compromising
    • Avoiding
    • Accommodating
  • Bridging the Gap
 

     Feedback (1)

Reflecting own my self to learn others

Roy Dekker - Axway GmbH


The course could be tailored to suit your needs and objectives. It can also be delivered on your premises if preferred.


  
  
  


  

Online Price per participant 6000 AED

  

Classroom Price per participant 6000 AED

Starts

 

Ends

 

  Workday courses take place between 9:30 and 16:30

Location


  Show venue details


Number of Participants






Related Courses

Total Courses 7


 
Professional Development

Professional Development

What is Professional Development?

Assertiveness

  7 hours

 

Mentoring and Coaching

  7 hours

 

Business Communication Skills

  35 hours

Business English for Non-Native Speakers

  14 hours

Communicating and Influencing For Team Members

  14 hours

Influencing and Avoiding Conflict

  21 hours

 

Coaching Skills

  7 hours

 

Communicating and Influencing - For Managers and Team Leaders

  14 hours

 

Hosting Online Meetings

  7 hours

Personal Efficiency and Managing Meetings

  7 hours

 

Influence in Action

  14 hours

Team Collaboration

  7 hours

Communication and Teamwork

  7 hours



Discounted Public Courses



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