Course Code



21 Hours


  • An understanding of Continuous Improvement toward Customer Satisfaction   
  • An understanding of Business Process Improvement 
  • A general understanding of Quality Systems and Quality Management Systems Improvement
  • Experience with Continuous Improvement Processes and Performance Metrics


  • Auditors who are or will be involved in QMS Audit
  • Consultants and Managers involved in Quality Programs
  • Persons who need to work with QMS Auditors


QMS Auditor / Lead Auditor (ISO 9001) training course explains what a QMS (Quality Management System) needs to accomplish. It also explains the requirements of a successful QMS Audit. These requirements serve as the basis of Continuous Improvement efforts towards improved products and services for the Customer. 

In this instructor-led, live training, participants will learn about the QMS Audit principles, procedures and documentations as they step through a series of case studies, group discussions, and hands-on exercises and activities. 

By the end of this training, participants will be able to:

  • Identify the Requirements for a successful QMS Audit.
  • Create an Audit Checklist for a sample audit scenario.
  • Report findings in accordance to ISO 9001 requirements.
  • Write and grade non-conformity reports and evaluate proposals for corrective action.
  • Prepare and present a convincing evaluation to top management in accordance to the organization's policy and objectives.

Format of the course

  • Part lecture, part discussion, exercises and heavy hands-on practice

     Course Outline


Understanding Quality, Quality Systems and QMS (Quality Management System) Audit

Understanding the Relationship QMS Audit, Customer Satisfaction and Profitability

Understanding ISO 9001 and the Seven QMP (Quality Management Principles)

Planning the QMS Audit based on Inputs from Top Management and Lead Technical Personnel

Creating a QMS Audit Checklist to record Conformance and Non-Conformance Details

Creating a QMS Audit Report

Understanding the Recurring Cycle of Continuous Improvement  

Understanding ISO 9001 Certification Requirements

Presenting to Top Management 

Closing Remarks


     Feedback (1)

Day 2 and Day 3, I really enjoyed.

Capita Business Services Ltd

The course could be tailored to suit your needs and objectives. It can also be delivered on your premises if preferred.



Online Price per participant 6000 AED


Classroom Price per participant 6000 AED





  Workday courses take place between 9:30 and 16:30


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Number of Participants

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