PRINCE2® 6th Edition Foundation & Practitioner Training Course

Target group:

IT Director, Project Manager, Technical Team Leader, Analyst, Software Developer, Tester

Learning objective:

The purpose of this training is to acquire knowledge and practice of the workshops  aspects of Kanban and Agile foundations.

OVERVIEW

This course provides guidance into the process Owner responsibilities so they can describe what they are doing as a process and provides the education needed to oversee the design, re-engineering and improvement of IT Service Management (ITSM) processes; particularly in the context of Agile Service Management. Participants learn how to apply Scrum practices to Process Owner responsibilities and use Agile and Lean principles and practices to put in place ‘just enough’ process and how to continually align process performance with overall business goals. 

A process owner is an individual accountable for the performance of a process and for ensuring the process delivers value to its stakeholders. Process owners manage the requirements of process stakeholders, translate those requirements into process performance objectives, and oversee the entire process design and improvement lifecycle. 

This certification positions learners to successfully complete the Certified Agile Process Owner exam. 

COURSE OBJECTIVES

The learning objectives for CAPO include an understanding of:

• Basic Agile and Agile Service Management concepts
• Process owner role and responsibilities
• Managing and prioritizing a process backlog
• Creating and utilizing user stories
• Collaborating with process stakeholders and other process owners
• Overseeing Agile process design and improvement activities
• Managing organizational change activities
• Monitoring and measuring process performance
• Conducting process reviews and identifying improvements

LEARNER MATERIALS

• 2 days of instructor-led training and exercise facilitation 
• The Agile Service Management Guide and Scrum Guide (pre-class resources) 
• Digital Learner Manual (excellent post-class reference) 
• Participation in unique hands-on exercises designed to apply concepts 
• Sample documents, templates, tools and techniques   
• Access to additional sources of information and communities

CERTIFICATION EXAM

Successfully passing (65%) the 60-minute exam, consisting of 40 multiple-choice questions, leads to the candidate’s designation as a Certified Agile Process Owner. The certification is governed and maintained by the DevOps Institute.

JIRA is a Java based web application that provides project and issue tracking for improving the agility of software development.

In this instructor-led, live training, participants will learn how to use Jira to implement a Kanban approach to Agile within their organization.

By the end of this training, participants will be able to:

• Understand the principles behind Agile and Kanban
• Use Jira to create and manage a Kanban project
• Customize Jira to fit the needs of their organization
• Perform basic and advanced searches and analysis
• Generate and review reports

Audience

• Product managers
• Software developers
• Test engineers
• Business analysts

Format of the Course

• Part lecture, part discussion, exercises and heavy hands-on practice in a live-lab environment.

Note

• To request a customized training for this course, please contact us to arrange.

OrangeScrum is an open-source, web-based project management and collaboration tool for managing projects, teams and tasks in one place. It includes bug tracking, email integration, and issue management, among other features.

In this instructor-led, live training participants will learn how to implement Agile and Scrum methodologies using OrangeScrum.

By the end of this training, participants will be able to:

• Set up and configure OrangeScrum on their own premises (optional)
• Identify and implement key Scrum principles and practices, including the product backlog, sprint burndown chart, task boards, and more.
• Use OrangeScrum to organize tasks, communicate with a team effectively and keep project documents under control

Audience

• IT professionals
• Project managers
• Team leaders
• Developers

Format of the course

• Part lecture, part discussion, exercises and heavy hands-on practice

Notes

• If you are interested in installing and administering an onsite instance of OrangeScrum, contact us to arrange.

OVERVIEW 

This course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes. Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.

IT Service Management (ITSM) focuses on ensuring IT services deliver value by understanding and optimizing their end-to-end value streams. This course cross-pollinates Agile and ITSM practices to support end-to-end Agile Service Management by scaling to “just enough” process leading to improved flow of work and time to value.

Agile Service Management helps IT to meet customer requirements faster, improve the collaboration between Dev and Ops, overcome constraints in process workflows by taking an iterative approach to process engineering that will improve the velocity of process improvement teams to get more done.

This course positions learners to successfully complete the CASM exam. 

COURSE OBJECTIVES

The learning objectives for Certified Agile Service Manager (CASM) include an understanding of:

• What does it mean to “be agile?”
• The Agile Manifesto, its core values, and principles
• Adapting Agile thinking and values into service management
• Agile concepts and practices including DevOps, ITIL®, SRE, Lean and Scrum
• Scrum roles, artifacts, and events as it applies to processes
• The two aspects of Agile Service Management:
  • 1 - Agile Process Improvement–ensuring processes are lean and deliver “just enough” control
  • 2- Agile Process Engineering–applying Agile practices to process engineering projects

LEARNER MATERIALS 

• 2 days of instructor-led training and exercise facilitation 
• The Agile Service Management Guide (pre-class resource) 
• Learner Manual (excellent post-class reference)
• Participation in unique hands-on exercises designed to apply concepts 
• Sample exam and exam requirements guidelines  
• Access to additional sources of information and communities

CERTIFICATION EXAM 

Successfully passing (65%) the 60-minute exam, consisting of 40 multiple-choice questions, leads to the candidate’s designation as a Certified Agile Service Manager. The certification is governed and maintained by the DevOps Institute. 

JIRA is a Java based web application that provides project and issue tracking for improving the agility of software development.

This instructor-led, live training walks participants through the deployment of a JIRA instance. Participants will learn the advanced usage of JIRA, JIRA installation, configuration, upgrading and migration, how to customize JIRA for their projects, add, manage and assign users, groups and project roles, configure and manage dashboards, define emails and notifications, apply JIRA security schemes, manage JIRA permissions, perform JIRA troubleshooting, install and customize JIRA service desk, set up a knowledge base, manage service desk users, and handle service requests collaboratively.

By the end of this training, participants will be able to:

• Have an in-depth understanding of JIRA administration.
• Customize JIRA based on their own business needs.
• Define JIRA emails and notifications.
• Manage and assign users, groups, project roles.
• Manage JIRA permissions and security schemes.
• Perform JIRA troubleshooting.
• Deploy and customize JIRA service desk.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

JIRA is a Java based web application that provides project and issue tracking for improving the agility of software development.

This instructor-led, live training introduces the advanced capabilities of JIRA, including creating and managing different types of JIRA projects, using JIRA for agile projects, configuring agile boards, managing built-in and custom fields, creating and managing screens and filters, performing basic and advanced issue searching, applying screen schemes, managing and updating workflows, configuring and applying workflow schemes, performing analysis and generating reports.
 
By the end of this training, participants will be able to:

• Manage issues effectively.
• Create and run Scrum and Kanban projects.
• Manage built-in and custom fields.
• Understand and manage business processes, workflows and workflow schemes.
• Perform basic and advanced searches and analysis.
• Generate and review reports.

 Format of the course

• Part lecture, part discussion, exercises and heavy hands-on practice

JIRA is a Java based web application that provides project and issue tracking for improving the agility of software development.

This instructor-led, live training introduces JIRA's approach to software planning, tracking and releasing as it walks participants through the creation and management of a JIRA project.

By the end of this training, participants will be able to:

• Understand concepts and functionality behind JIRA's user interface and workflows.
• Add, modify, clone, link, and prioritize issues.
• Progress issues through the entire workflow.
• Perform searches.
• Manage and customize screens and filters.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

JIRA Software is a powerful tool for Project Management and people tend to focus more on the tool than the method itself.

This instructor-led, live training introduces the participants to the power of Jira and Confluence, working together to serve the only purpose of helping the team to deliver successfully the product / project. The team will learn how to properly use these tools to be more efficient handling User Requirements, Testing, Communication, centralized in one place.

Will be studied JIRA projects, Confluence spaces, workflows, boards (Kanban & Scrum), planning and dependencies, Jira/Confluence linkage, reporting, important fields and custom fields, issue types, screen & filtering.

By the end of this training, participants will be able to:

• Create a Scrum or Kanban project
• Configure Jira to manage the project properly
• Manage issues effectively
• Build the necessary screen to handle issue types
• Create workflows and boards, and understand their interaction
• Perform basic and advanced searches and analysis
• Generate and review reports necessary for the team and the management

Yarn is a package manager for JavaScript projects. Using Yarn, users can manage project dependencies and publish JavaScript packages.

This instructor-led, live training (online or onsite) is aimed at software engineers who wish to use Yarn to manage and publish JavaScript packages.

By the end of this training, participants will be able to:

• Manage, migrate, and publish JavaScript packages.
• Master the Yarn command line API.
• Migrate NPM packages to Yarn.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Trello is a web based list-making application for managing projects. With Trello, users will be able to track tasks and improve team collaboration.

This instructor-led, live training (online or onsite) is aimed at project managers who wish to manage projects with Trello.

By the end of this training, participants will be able to:

• Manage and track tasks to improve project workflows and boost team productivity.
• Add functionality and extensions not included in the standard Trello for tracking the progress of complex projects.
• Organize multiple projects with Trello.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

The 2-day Professional Scrum Master II (PSM II) course is an advanced class designed to support Scrum Masters in their professional development. Unlike the Professional Scrum Master (PSM) course which focuses on how to use Scrum, the Scrum framework and the role of the Scrum Master, PSM II is an advanced course which helps students to understand the stances that characterize an effective Scrum Master and servant-leader. The class dives deep into how Scrum Masters serve the Scrum Team, Product Owner, and the organization. Students will learn about areas critical to growing as a successful Scrum Master such as how the principles and values of Scrum help guide Scrum Masters in the decisions they make and how the Scrum Master can help change the environment of Scrum Teams, creating the conditions for agility to thrive. Students will also explore related practices and skills which will enable them to have the right types of conversations and how to apply them to become better Scrum Masters. Throughout the class, your PST will provide stories, exercises, facilitation techniques (such as “Liberating Structures”), resources, and more.

Students are challenged to think within the Scrum framework, the underlying principles and values, and how they help guide Scrum Masters in the decisions they make. Students will also explore what practices, tools, skills, and stances make an effective Scrum Master.

• Understand what the Scrum Master can do to support Development Teams and Product Owners to become more effective.
• Explore how to help change the environment, making it more conducive for Scrum Teams to be successful with greater agility.
• Provide tips and techniques for the Scrum Master to work with the rest of the organization in support of their Scrum Teams.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Certification Assessments

All participants completing the Professional Scrum Master II course will receive a password to attempt the Professional Scrum Master II (PSM II) assessment. PSM II class participants who attempt the PSM II assessment within 14 days of receiving their free password and do not score at least 85% will be granted a 2nd attempt at no additional cost. 

Course Customization Options

• To request a customized training for this course, please contact us to arrange.