Course Code



21 Hours


  • General understanding of business processes and office workflows.
  • Some technical background.
  • An understanding programming concepts is helpful but not necessary.


  • Business Analysts
  • Business Process Professionals
  • Engineers


Robotic Process Automation (RPA) refers to software that helps automate tedious desktop tasks, such as routine, schedule-based work that requires little subjective analysis or human decision-making. Some examples include filling out forms, performing calculations and processing orders. These tasks tend to be error-prone and time-consuming, and often impact employee moral in a negative way.

NICE Robotic Automation is an RPA solution that allows menial tasks to be handled by a 'robotic workforce' who is able to complete such clerical tasks quickly, accurately, on-time and at reduced costs. This frees employees to focus on high-value, creative, critical-thinking work.

In this instructor-led, live training (onsite or remote), participants will learn what RPA is and how it can be implemented within an organization. Different RPA tools and approaches are examined, then hands-on implementation exercises are carried out in a simulated front and back office setting using NICE Robotic Automation.

By the end of this training, participants will be able to:

  • Evaluate and select which processes and workflow are most appropriate for RPA.
  • Automate select cases of repetitive, time-intensive manual processes.
  • Configure and monitor Nice Robotic Automation in a production setting.
  • Present proposal and feedback on RPA results to management.
  • Scale an RPA system to match growing needs.

Format of the Course

  • Interactive lecture and discussion.
  • Lots of exercises and practice.
  • Hands-on implementation in a live-lab environment.


  • This is NOT a certification training. NobleProg is not affiliated with Nice and does not offer this training on behalf of Nice. To learn more about certification training options, please visit:
  • To request a customized training for this course, please contact us to arrange.

     Course Outline


Understanding RPA

  • Difference between RPA and traditional automation
  • Automating end-to-end processes with RPA
  • Consequences of RPA on workforce and employee morale

Benefits of RPA

  • Acceleration of work completion
  • Continuous availability
  • Accuracy and compliance
  • Cost reduction

Cases study

  • RPA in banking: Automating loan processing tasks

RPA Tools and Vendors

  • NICE, Blue Prism, UIPath, OpenSpan, etc.

Developing an RPA strategy

  • Locating the most error-prone, time consuming office tasks
  • Defining the scope of RPA initiative
  • Calculating the ROI
  • Impact analysis

Different approaches to RPA

  • Unattended vs Attended Intervention
  • Desktop Automation
  • Desktop Analytics

Case study

  • RPA in healthcare

Overview of NICE features and capabilities

  • Natural language processing engine
  • Advanced OCR capabilities (recognition of 200 different languages)
  • Advanced analytics of structured and unstructured data

Hands-on with NICE Robotic Automation

  • Account set up and licensing
  • Setup and configuration

Automating Routine Desktop Activities (Front-end)

  • Launching applications automatically
  • Controlling the mouse
  • Filling out forms and templates
  • Copy/pasting

Automating Routine Back-office Activities

  • Performing Calculations
  • Processing a claim
  • Processing scanned documents
  • Upselling products and services

Integrating NICE with Existing Systems

  • CRM
  • Billing system
  • Citrix applications
  • Custom applications

Managing NICE

  • Monitoring and managing task queues and process execution
  • Generating reports on system performance

Case study

  • RPA in the Insurance Sector

Scaling NICE

  • Estimating resource needs availability
  • Adding robots during peak times

Troubleshooting NICE

  • Debugging the system
  • Restarting the robot client in the event of failure

Evaluating the results

  • Assessing efficiency gains
  • Assessing the human impact

Expanding NICE

  • Open-source SDK

Developments in Robotic Process Automation

  • Cognitive Robotic Automation

Closing Remarks

  • The future of the 'virtual workforce'

     Feedback (14)

Actual demonstration of the robotics.

Julie Ann Minas - WNS Global Services Philippines Inc

The system itself as this will help our process to develop a bot that will make it more efficient.

Raymond Mercado - WNS Global Services Philippines Inc

I liked the exercises.

- WNS Global Services Philippines Inc

The trainer have come prepared for the material/software to be used that enabled us to experience the application itself.

Mary Jane Dela Peña - WNS Global Services Philippines Inc

The availabilidy of the trainer and the product itself , its very useful.

Walter Da Silva - Banco Millennium Atlântico SA

The information shared, and exercises we had.

- Banco Millennium Atlântico SA

Robotics sounds very complex etc, and Richard help us see this in a more friendly way and the possibilities the tool has.


Broadly, the topic approach by trainer and the "live" practices


I liked the Powerpoint

- San Bernardino County Child Support Services


Nilson Vieira - Banco Millennium Atlântico SA

The exercises and teaching method of trainer

Josemar Manuel - Banco Millennium Atlântico SA

practice, real examples of scripts

Pawel Zabrzycki - ELSTAR TECHNIK

examples based on the requirements of the team


Using one of our daily tasks as an example during training

Adam Wasilewski - ELSTAR TECHNIK

The course could be tailored to suit your needs and objectives. It can also be delivered on your premises if preferred.



Online Price per participant 6000 AED


Classroom Price per participant 6000 AED





  Workday courses take place between 9:30 and 16:30


  Show venue details

Number of Participants

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