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Course Outline
- Module 1
Introduction: Understanding key principles and definitions. - Module 2
The Impact of Customer Experience: Differentiation, retention and the new method of customer acquisition. - Module 3
The CX Framework™: Our unique Framework that drives CX Excellence. - Module 4
The Customer Journey: Understanding Customer Personas and the five steps to successful customer journey mapping. - Module 5
CX in Action: Understanding how employees and digital innovation transforms your CX. - Module 6
Four Stages to CX Excellence: Creating your CX strategy to implement in your organisation today.
Requirements
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14 Hours
Testimonials (1)
Very comprehensive & detailed explanation on course
